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Shipping & Delivery Policy

At Digi X Ashmit we are committed to providing our clients with smooth, timely, and reliable delivery of all digital products, services, and marketing solutions purchased through our website. While we do not ship physical products, the concept of “shipping” in our business refers to the electronic delivery of digital marketing services, reports, strategies, campaign assets, and digital downloads to our clients.

This Shipping & Delivery Policy explains how our digital products and services are delivered, the timelines involved, our responsibilities, and your rights as a valued client. By engaging with our services, you agree to the terms outlined in this policy.

1. Scope of This Shipping & Delivery Policy

This policy applies to:

  • Digital Marketing Services – SEO packages, PPC campaigns, social media marketing, content marketing, email campaigns, and related services.

  • Digital Assets – Marketing reports, strategy documents, ad creatives, graphic designs, videos, and other deliverables provided electronically.

  • Subscriptions – Monthly, quarterly, or yearly marketing retainers where deliverables are shared on a recurring basis.

  • Training & Consultation – Webinars, eBooks, guides, and training materials provided digitally.

Since no physical items are dispatched, all delivery methods are strictly digital in nature unless explicitly stated otherwise.

2. Delivery Methods

We use multiple channels to deliver services and digital assets depending on the nature of the product/service purchased. Common methods include:

  1. Email Delivery

    • Finalized reports, campaign strategies, ad creatives, and consultation notes are delivered directly to the registered email address.

    • Clients are advised to provide an active and accurate email to avoid delivery failures.

  2. Client Portals / Dashboards

    • For ongoing services, we may provide access to a dedicated portal or dashboard where progress reports, analytics, and updates are uploaded.

    • Login credentials are securely shared with the client upon onboarding.

  3. Cloud Storage Links

    • Larger files (videos, graphics, creatives) are shared through cloud-based platforms such as Google Drive, Dropbox, or other secure file-sharing tools.

    • Links are provided only to the authorized email address.

  4. Third-Party Platforms

    • Some services, like advertising campaigns, are delivered directly through platforms such as Google Ads, Meta Ads, LinkedIn, or other third-party tools.

    • Access permissions are granted to the client for monitoring.

  5. Live Consultations & Training

    • For consultations, strategy calls, or training sessions, delivery is in the form of scheduled virtual meetings via Zoom, Microsoft Teams, or Google Meet.

    • Recordings, where applicable, are shared with the client afterward.

3. Delivery Timelines

The delivery timeline depends on the type of product or service purchased:

  • Instant Deliverables (Digital Downloads)

    • eBooks, templates, checklists, or training materials are delivered immediately upon successful payment confirmation.

    • Clients will receive download links directly via email or dashboard.

  • Standard Service Deliverables

    • Campaign setups, audits, and initial strategies typically take between 3–7 business days from the date of onboarding.

    • Exact delivery schedules are shared during project initiation.

  • Customized Projects

    • Larger, customized campaigns or design projects may take longer (2–4 weeks) depending on complexity.

    • A timeline is mutually agreed upon at the start of the project.

  • Subscription Services

    • Ongoing deliverables (weekly reports, monthly strategies, ad optimizations) are shared as per the subscription schedule.

  • Consultations & Meetings

    • Scheduled sessions are delivered at the agreed-upon date and time.

Note: All delivery times are calculated in business days (Monday–Friday, excluding holidays) and may vary depending on the scope of the project.

4. Order Processing & Confirmation

Once you place an order with [Your Company Name]:

  1. Payment Confirmation

    • Orders are processed only after successful payment through our secure payment gateway.

    • You will receive a payment receipt via email.

  2. Service Acknowledgment

    • Our team sends an acknowledgment email confirming your order details, service scope, and estimated delivery timeline.

  3. Onboarding

    • For customized services, we require additional client inputs (business goals, access credentials, brand guidelines, etc.) before we begin execution.

    • The onboarding process typically starts within 24–48 hours after payment confirmation.

  4. Work Commencement

    • Once the onboarding requirements are met, our team begins working on the project and adheres to the agreed delivery schedule.

5. Shipping Charges

Since all services are digital and delivered electronically, there are:

  • No shipping charges

  • No courier handling fees

  • No customs duties or import taxes

Clients are billed only for the services/products they purchase.

6. Failed Deliveries & Client Responsibilities

Although we ensure smooth delivery, there may be instances where digital products or services are not received due to reasons beyond our control. Common scenarios include:

  • Incorrect or inactive email address provided during checkout.

  • Spam/junk filters blocking delivery emails.

  • Client not checking their registered email regularly.

  • Expired or revoked access to cloud storage links.

  • Client delays in providing necessary information (access credentials, approvals, brand guidelines, etc.).

In such cases, [Your Company Name] cannot be held responsible for non-receipt of deliverables. Clients are encouraged to contact our support team promptly for assistance.

7. International Deliveries

We proudly serve clients worldwide. Since delivery is digital, geographic location does not impact the shipping process. However:

  • Time zone differences may affect live consultation scheduling.

  • Communication delays due to time zones will not be considered shipping delays.

8. Delays & Exceptional Circumstances

While we aim to deliver within promised timelines, certain factors may cause delays, such as:

  • Technical issues (server downtime, email delivery failure, cloud access issues).

  • High volume of orders during peak seasons.

  • Unexpected emergencies or force majeure events (natural disasters, internet outages, or pandemics).

  • Delays caused by incomplete client inputs or pending approvals.

In such cases, our team will proactively notify the client and provide revised delivery timelines.

9. Order Tracking

For subscription-based services and larger campaigns, we provide tracking through:

  • Progress reports (weekly/monthly).

  • Analytics dashboards with login credentials.

  • Email updates on milestones and deliverables.

Clients can always contact our support team for real-time updates on order progress.

10. Re-delivery & Resending Policy

If a client does not receive the deliverables due to technical errors or incorrect email information:

  • We will resend the files or reports to the correct/updated email address.

  • Cloud storage links can be reactivated for an additional 7–14 days upon request.

  • For subscription services, missed reports or updates will be resent within 24–48 hours.

11. Ownership & Licensing

Once deliverables are “shipped” digitally:

  • The client receives non-transferable rights to use the digital assets for their business purposes.

  • Ownership of creatives, strategies, or reports remains with [Your Company Name] until full payment is received.

  • Unauthorized resale, redistribution, or sharing of digital assets is strictly prohibited.

12. Cancellations & Refunds

Our Cancellation & Refund Policy governs refund eligibility. Please refer to that page for details. In case of order cancellations, any pending deliveries will be halted.

13. Customer Support

We pride ourselves on prompt customer service. For any shipping/delivery issues, clients can reach us through:

  • Email: [support@yourcompany.com]

  • Phone/WhatsApp: [+91-XXXXXXXXXX]

  • Live Chat: Available on our website during business hours.

Our support team typically responds within 24 business hours.

14. Why This Policy Matters

This Shipping & Delivery Policy is designed to provide clarity, transparency, and trust. Since we deal exclusively with digital services, it is crucial to set the right expectations and ensure our clients understand:

  • How their services will be delivered.

  • What timelines to expect.

  • Their role in ensuring smooth communication and execution.

  • Our responsibilities in providing timely, high-quality deliverables.

15. Final Disclaimer

By purchasing services or products from [Your Company Name], you acknowledge that:

  • Delivery is digital and not physical.

  • Timelines may vary based on project complexity and client responsiveness.

  • You are responsible for providing accurate details and timely responses.

  • [Your Company Name] is not liable for delays caused by factors beyond our control.

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