Return & Refund Policy — Digi X Ashmit

At Digi X Ashmit, we are committed to delivering high-quality digital marketing services that help businesses grow, build authority, and achieve measurable results. Customer satisfaction is important to us, and we strive to provide complete transparency in how our services are delivered. This Return & Refund Policy outlines the conditions, eligibility, timelines, and procedures for requesting a refund on any service purchased from Digi X Ashmit.

Because digital marketing involves strategic planning, time investment, digital assets, analytics setup, and ongoing execution, we cannot offer traditional “returns” like physical products. However, we do provide a structured refund process under specific circumstances, ensuring fairness and clarity for all clients.

1. General Overview

Digital marketing services—such as SEO, social media marketing, paid ads management, content creation, branding, and website optimization—require considerable manual effort, resource allocation, and strategic execution. For this reason, all services are generally non-refundable once work has begun.

However, Digi X Ashmit may offer partial or full refunds when justified and aligned with the conditions described in this policy. We evaluate every case fairly and professionally, ensuring that clients receive the highest possible value.

2. Services Covered Under This Policy

This Return & Refund Policy applies to the following services provided by Digi X Ashmit:

Search Engine Optimization (SEO)
Social Media Marketing & Management
Google Ads, Meta Ads & Paid Campaign Management
Content Writing & Content Strategy
Branding Consultation
Website Development & Optimization
Email Marketing Services
Marketing Automation
Digital Strategy & Consultation Packages

Each service may have separate obligations, deliverables, and timelines, which influence refund eligibility. This policy applies universally unless a separate written agreement states otherwise.

3. Eligibility for Refunds

Refunds may be considered under the following conditions:

A. No Work Has Started Yet

If the client requests a cancellation within 24 hours of payment and our team has not yet initiated planning, research, or execution, a full refund may be issued.

B. Delayed Project Initiation (On Our End)

If Digi X Ashmit is unable to begin the project within the agreed timeframe due to internal reasons, clients may request:

A full refund, or
A rescheduled project start date

This does not apply when delays are caused by the client (e.g., late submission of content, brand materials, or credentials).

C. Incomplete Delivery of Services

If Digi X Ashmit fails to deliver the agreed scope of work and is unable to provide the deliverables even after corrective attempts, a partial refund may be issued.

D. Duplicate Payments

If a client accidentally makes duplicate payments or overcharges occur due to a technical glitch, a 100% refund will be issued after verification.

4. Non-Refundable Scenarios

Certain conditions make a service fully non-refundable:

A. Work Already Started or Completed

Once research, strategy creation, content development, campaign setup, or any execution phase has begun, refunds cannot be issued.

B. Lack of Cooperation or Delays from Client’s Side

Refunds are not provided if:

The client fails to provide necessary access or information
There are delays in approvals
The client does not respond to communication
Changes in project direction are requested mid-process

C. Unrealistic Expectations or Performance-Based Requests

Digital marketing results (rankings, sales, leads, website traffic) depend on multiple external variables. Therefore, refunds cannot be provided based on:

Fluctuations in ad performance
Search engine ranking changes
Competitor activity
Algorithm updates
Client dissatisfaction with subjective outcomes

D. Third-Party Costs

Payments made for third-party services—such as hosting, domains, paid ads, tools, plugins, software, or subscriptions—are non-refundable.

5. Refund Timelines

Once a refund request is approved:

Processing time: 7–14 business days
Payment method: Refunded using the original payment method
Communication: Clients will receive an email confirmation once the refund is initiated

Delays may occur depending on the payment provider or banking systems.

6. Cancellation Policy

For Monthly/Retainer-Based Services

Clients may cancel monthly or recurring services at any time with a 15-day written notice.
Payment for the current month is non-refundable, as work and planning are already underway.

For One-Time Projects

Cancellations are permitted before the project begins. Once execution starts, the service becomes non-refundable.

7. Quality Assurance & Satisfaction Commitment

At Digi X Ashmit, we believe in transparency and quality. If a client is unhappy with any aspect of service delivery, we encourage them to contact us immediately. We will:

Reassess the work
Provide revisions when applicable
Offer strategic adjustments
Improve deliverables

We aim to resolve concerns before considering cancellation or refunds.

8. Dispute Resolution

In rare cases where disagreements arise:

Both parties agree to resolve disputes through direct communication first
If unresolved, mediation may be conducted through a mutually agreed third party
Legal action is considered the last option and falls under the jurisdiction of the courts of [Your Location]

9. How to Request a Refund

To initiate a cancellation or refund request, please contact us using one of the following methods:

📧 Email: info@digixashmit.online
📞 Phone: 9236465384
🌐 Website Contact Form: digixashmit.onine

Please include:

Full name
Service purchased
Date of purchase
Order/Invoice number
Reason for requesting a refund
Supporting documents, if any

Our team will respond within 48 hours.

10. Policy Updates

Digi X Ashmit reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Final Note

Digi X Ashmit is dedicated to professionalism, transparency, and delivering exceptional digital marketing results. Our Return & Refund Policy is designed to protect both our clients and our team while ensuring fair treatment and clear expectations.

If you have questions about this policy or need clarification, feel free to reach out. We’re here to help.